The new website is responsive, which means it responds to the device being used, and it is reactive, which means it reacts to the user’s activity on the site. Most common tasks and searches are prominently featured on the homepage and will automatically adjust based on user habits. For instance, if you regularly visit the website to pay your utility bills, you’ll get that information on the homepage.
“We take data-driven approaches to projects, and the website data pointed to the people,” said Mayor Walt Maddox. “This website helps us better connect to people and gives them a better connection to City Hall. We’ve been digitally opening the doors to City Hall this year – this website swings those doors wide open.”
More information is presented in a more accessible way. An expanded search function is front and center, which completes traditional online searches and also brings up frequently asked questions related to the search term. An easy-to-use navigation sorts information by function not City Hall department.
The homepage features access to the open data portal, which the City launched in January, increasing transparency.
Users can also provide feedback on the newly redesigned website through a banner located at the top of the homepage.